FAQ

Where are you located?

We are located at 5214 N Nebraska Ave. Tampa, FL 33603. We also ship our cookeis nationwide in the USA.

What are your shipping days?

We ship our cookies all over the USA. Shipping days are on Mondays. All orders received by the previous Sunday, will be shipped on Monday. Most orders will arrive between 1-4 business days.

How much is shipping?

Shipping starts at $13 in the contiguous USA.
Alaska, Puerto Rico, Hawaii and Canada shipping rates are calculated at checkout.

When is the pickup day?

Pick up days are Saturdays at our production kitchen located at 5214 N Nebraska Ave. Tampa, FL 33603. However, please review the updates at the bottom of the cart page before checking out. The schedule and locations for that week's pickup days will be posted and may be updated weekly depending on markets and other events. To confirm the location, make sure to select the appropriate pickup option at checkout.

Please note pickup days and locations may vary if we attend an event, market or pop up. Check the HOME page for upcoming events and stay tuned with our social media pages as we will announce any changes in pickup dates and times. 

When is the last day I should place my order so that I can pick it up on Saturdays and Sundays?

Orders should be placed before Sunday at 11:59PM. Placing your order early guarantees availability before the limited cookie batches sell out for the week.

Does your menu vary?

We have many different cookie flavors. Some belong to our classic collection, and some other seasonal flavors will become available each week.

Do you make local deliveries?

Yes, please visit our page here to order a local delivery on Saturdays. You can also review the pickup locations to meet up with us the week of your order.

For corporate orders over 50 cookies, delivery service is offered at an additional fee.

What happens if I can't pick up by the date and times available?

You can email us at orders@cremebakery.com and we will be glad to find the most convenient day and time for both of us.

Why can't I order just one cookie for shipping?

Our minimum cookie order for shipping is +$32. This way we can guarantee the necessary resources for our orders.

Do you sell other items other than cookies?

Yes! Our brownies are an excellent choice for sharing or taking to a party. We also have cinnamon roll days where you can pickup locally on selected days.

How can I re-heat my cookies?

To enjoy them at their best, warm and with that gooey center, heat them up in the microwave without their package, for 8 to 10 seconds. The most recommended alternative is to re-heat them in a 350-degree oven for 5-10 minutes or until warm and gooey.

How to properly store my cookies?

Cookies can be kept in the same well-sealed package (if receiving shipping), or in an airtight container for up to 10 days.

In the highly unlikely scenario the cookies aren't consumed upon arrival, we recommend freezing them immediately inside a well-sealed Ziploc bag for up to 2 months and following the heating instructions before consuming.

Do you attend pop-ups and farmers' markets?

We love getting to know you, and whenever possible we participate in local Farmers' markets and other Pop-up opportunities such as holiday bazaars. Information about these will be posted on the home page.

What ingredients are in your cookies?

All our products are made with high-quality ingredients which include butter, brown sugar, granulated white sugar, eggs, wheat flour, cocoa powder, spices, chocolates, nuts, leavening powders, salt, and others.

Are your products allergy-friendly?

Crème Bakery cookies are made by hand using shared equipment, which processes dairy, peanuts, soy, tree nuts, eggs, and wheat. Please know that while we do our best to prevent cross-contact, we are not an allergy-free bakery.

Do you make vegan or gluten-free products?

Ocassionally, we may offer a gluten-sensitive/ gluten-friendly option. Please read: The term "gluten-friendly" is typically used to describe products that are not entirely free of gluten but may contain significantly reduced amounts of gluten. These products are designed to be suitable for individuals who may have a sensitivity to gluten or prefer to limit their gluten intake, but they may not be suitable for those with celiac disease or severe gluten intolerance.